WhatsApp Hub
Make business conversations searchable.
AI & integrations
The problem
Business knowledge arrives as conversation fragments, voice notes, photographs and documents across multiple WhatsApp accounts. Archiving messages alone leaves much of that information unsearchable. Sharing it with a team also requires account boundaries and controlled access.
Cloud-connected and phone-linked accounts have different history and messaging capabilities. The system has to respect those differences instead of presenting every account as if it behaved identically.
The solution
WhatsApp Hub separates account capture, queued processing, storage and search. It processes media into searchable information and exposes conversations through a team workspace and an API, with account-specific data and membership controls.
Background jobs handle slower processing and history retrieval. Connection state and unavailable media remain operational concerns the interface can surface, rather than assumptions hidden behind a single search box.
The decisions behind it
- Capture and interpretation
- Receiving a file and making its contents searchable are different jobs. A processing queue lets the archive grow without making every upload wait for interpretation.
- Account boundaries
- A user may belong to several accounts, but that does not make all account data one shared archive.
- Separate account workspaces
- Search across messages, voice notes and files
- API, webhooks and AI-assisted answers