WOF Dispatch
Keep people and deliveries moving.
Business systems
The problem
A dispatch decision has to account for proximity, workload, availability, service areas and vehicle suitability. A trip can contain several stops with time slots and different proof-of-delivery requirements. Meanwhile, the passenger or recipient is not always the only party responsible for payment.
The solution
WOF Dispatch connects booking, pricing, assignment, driver actions and billing in one operational model. Its assignment logic considers distance and workload alongside vehicle and area checks, while the driver interface tracks stops and captures the required delivery evidence.
Trip billing shares flow into immediate or later invoices, and payments can be allocated across invoices. Operator, driver and customer experiences expose the relevant part of that workflow, with maps and notifications reflecting the trip's progress.
The decisions behind it
- Nearest is only one factor
- Driver selection also considers workload, vehicle requirements and service boundaries. A close driver is not automatically the right assignment.
- A stop has its own completion rules
- Drop-off, a photograph, a named recipient and a signature represent different evidence requirements that the driver workflow must honour.
- One journey, several payers
- Billing shares and payment allocations keep the financial record aligned with who is responsible for each part of a trip.
- Driver and customer applications
- Trip routing and live maps
- Bookings, billing and payments